Privacy Policy

The information we collect

We keep collection to what is genuinely needed to provide care and to run this website.

Information you give us

Contact details you submit through our enquiry form, such as your name, email address and phone number.
Health and lifestyle information you choose to share during consultations, including symptoms, medical history, current medication, diet, sleep and activity patterns.
Reports, test results and documents you provide to support your care.
Newsletter preferences, including your email address and the topics you select.
Messages you send to our support address.

Information collected automatically

Basic technical data such as browser type, device type, approximate region, pages visited and referring site.
Cookies and similar technologies that remember preferences and keep the site working correctly.

Information from third parties

Where you give permission, we may receive information from a referring physician, a diagnostic laboratory or a family member involved in your care. We only accept what is relevant to your treatment.

How we use your information

Your information is used for the purposes you would reasonably expect when you approach a wellness practice:

Preparing and delivering personalised nutrition, preventive health and wellness guidance.
Responding to enquiries, scheduling appointments and providing follow-up support.
Maintaining accurate clinical records so your care stays consistent between visits and practitioners.
Sending the Wellness Letter and other communications you have explicitly subscribed to.
Improving our services, content and website experience using aggregated, non-identifying insight.
Meeting legal, regulatory, tax and record-keeping obligations.
Protecting the safety, security and rights of our clients, staff and this website.

We do not sell your personal information, and we do not use your health details for advertising targeting.

Our basis for processing

We process personal information on the following grounds:

Consent — for newsletter subscriptions, optional cookies and non-essential communications. You may withdraw consent at any time without affecting the care you receive.
Contract and service delivery — to provide the consultation, plan or guidance you have requested.
Vital interests and health provision — where processing is necessary for your medical care, delivered by professionals bound by a duty of confidentiality.
Legitimate interests — to keep the website secure, respond to enquiries and improve our services, always balanced against your rights.
Legal obligation — to comply with applicable healthcare, tax and record-keeping law.

When we share information

We disclose personal information only in the limited situations below:

Within our care team — practitioners directly involved in your care may access your record so that advice stays coordinated.
With your explicit permission — for example when you ask us to share a summary with your physician, specialist or family member.
Trusted service providers — hosting, email delivery, secure storage and analytics suppliers who process data on our instructions under written confidentiality obligations.
Legal requirements — where disclosure is required by law, regulation, court order, or to prevent serious harm to you or another person.
Business transfer — if our practice is merged or acquired, information would transfer under equivalent protections, and we would notify you.

We never share identifiable health information with advertisers, data brokers or marketing companies.

Cookies, analytics and tracking

Our website uses a small number of technologies to function well and to understand how content performs.

Essential cookies — required for navigation, form handling, security and remembering preferences such as consent choices.
Analytics — aggregated, non-identifying measurement of which pages are useful so we can improve content.
Embedded content — maps, videos or fonts served from third parties may set their own cookies when loaded.

You can block or delete cookies through your browser settings at any time. Blocking essential cookies may prevent parts of the site, such as forms, from working correctly. We do not use cross-site advertising trackers or sell browsing data.

How we protect your data

Health information deserves serious protection, and we treat it accordingly:

Access is restricted to staff who need it for your care, and every team member is bound by confidentiality obligations.
Records are stored on encrypted systems with authentication and audit logging.
Data transmitted between your device and our website travels over encrypted connections.
Physical documents are stored securely and destroyed by confidential shredding when no longer needed.
Suppliers are reviewed before engagement and required to meet comparable security standards.

No method of transmission or storage is perfectly secure. If a breach ever affects your personal information, we will notify you and the relevant authorities without undue delay and explain what steps we are taking.

Your rights and choices

Depending on where you live, you may hold some or all of the following rights over your personal information:

Access — request a copy of the personal information we hold about you.
Correction — ask us to fix anything inaccurate or incomplete.
Deletion — request erasure where no legal or clinical obligation requires us to retain it.
Restriction and objection — limit or object to certain processing, including direct marketing.
Portability — receive your data in a structured, commonly used format.
Withdraw consent — at any time, without affecting earlier lawful processing.
Complaint — raise a concern with your local data protection or health regulator.

Clinical records may need to be retained for a legally defined period even after you request deletion; we will explain what applies in your case. To exercise any right, write to support@wellnesscarenutri.com and we will respond within a reasonable period, normally within one month.

Newsletter subscriptions and unsubscribing

Subscribing to the Wellness Letter is entirely optional and never a condition of receiving care.

You can subscribe through our subscribe page and choose the topics you want to receive.
You can leave at any time through our unsubscribe page, or by using the unsubscribe link inside any email.
Unsubscribing stops marketing emails immediately. We may still send messages directly related to your appointments or care.
We keep your address on a suppression list after unsubscribing so that we do not add you again by mistake.

How long we keep information

We retain personal information only as long as it serves a purpose:

Clinical records — for the period required by applicable healthcare law, which may extend beyond the end of your care.
Enquiry messages — for a limited period after the conversation concludes, unless they become part of a clinical record.
Newsletter data — until you unsubscribe, plus a short suppression period to prevent re-adding you.
Website analytics — in aggregated form that no longer identifies you.

When information is no longer needed it is securely deleted or irreversibly anonymised.

Third-party websites and services

Our pages may link to external websites, tools or embedded content — for example mapping services, payment processors, video players or trusted health resources. Those services operate under their own privacy policies, and we are not responsible for their practices.

We review links before publishing them, but we encourage you to read the privacy notice of any third-party site before submitting personal information.

Children and dependent care

Our website and newsletter are not directed at children, and we do not knowingly collect personal information from a child without verifiable parental or guardian consent.

Where we provide nutrition or wellness guidance for a minor, the engagement is arranged and consented to by a parent or legal guardian, and the record is held under that guardian's authority in line with applicable law. If you believe we hold information about a child without appropriate consent, contact us and we will remove it promptly.

Where your information is stored

Information is stored on secure systems operated by us and by vetted suppliers. Some suppliers may process data in countries other than your own.

Where that happens, we rely on appropriate safeguards — contractual protections, approved transfer mechanisms and security requirements — so your information receives a comparable level of protection. You may request details of the safeguards applied to your data.

Changes to this policy

We review this privacy policy regularly and update it when our services, technology or legal obligations change. The revision date at the top of this page always reflects the current version.

Material changes affecting how we handle your personal information will be announced prominently on the website and, where appropriate, sent by email to newsletter subscribers and active clients.

Contacting us about privacy

For any privacy question, request or concern, contact us and we will deal with it directly:

You also have the right to lodge a complaint with your local data protection or health regulator if you feel your concerns have not been addressed. We would appreciate the chance to resolve matters with you first.

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